Does Sears Still Make Appliances or Do Appliance Repair?

Sears has stopped making Kenmore appliances, Ovens, Cooktops, and Ranges: Nearly all Kenmore cooking products are now made by Frigidaire. A small number of ranges come from LG. Washers and Dryers: Nearly all new top-load Kenmore washers and matching dryers are made by Whirlpool Corp. See this link for more information. But, before you start searching for “sears appliance repair near me”, you should read this article.

Does Sears Still Do Appliance Repair?

Sears provides appliance repair under A&E Factory Service, which is a joint venture between Whirlpool and Sears. They also have Sears Home Services, which also repairs home appliances. The fact of the matter is, Sears is still one of the biggest appliance repair companies in the industry.

Are They Any Good?

Sears tends to hire technicians who are just starting out in the field of appliance repair, this doesn’t mean they are bad though. Most of the Appliance techs that work doing sear appliance repair services are eager to learn, but because they get so many calls, they are immediately pushed into a workflow that doesn’t support the customer’s needs. It’s all about the numbers, Sears will push its technicians to hit goals that are only achievable by cutting corners and cheating the system. What i mean by that is, instead of ordering the correct part for the job and waiting for the part to come in and finish the job, some technicians will just patch it up so the appliance will run a little longer than close out the job so they can get the beloved “first call complete”. That is one of the main goals sears will push on its workers. In the end this only hurts the customers. By the time the unit fails, it may be out of warranty. Then it’s another person’s problem. When you call in you will be given an all-day time slot, sears have some of the longest time slots in the industry, and you will be lucky to receive a call ahead.

sears service call — Sears Service Appointment Cancelation

No Way to Run a Business

The technicians know this isn’t right, but they are constantly being pushed for more, from the beginning its instilled, they have to meet these goals. This where the term part changer comes in, if they don’t know exactly what’s wrong when they walk in, they will just order a couple common parts and try each one, even if it’s on the customer’s dime. These are the reasons why when you search sears appliance repair reviews, you see tons of negative reviews.

reviews about sears — Click here for more reviews about Sears Home Services

How Can We Do It Better?

We are always striving to provide our customers with a better appliance repair experience, we listen to our technicians’ concerns, and adjust our service procedures correctly when problems arise. We equip our appliance engineers with the latest and greatest tools so they can diagnose your unit correctly the first time. These tools also help our technicians feel better about their work because there is no second guessing. We also provide our technicians with training when a new model comes out, even though our techs have an average of 15 years’ experience, we still do training because we can always learn more. Our Customer Service experts utilize one of the best programs in the industry for scheduling, and route optimization. They will provide you with a 1-hour time frame and a 30 min call ahead, so you aren’t waiting around for the repairman all day.

How This Helps Our Customers

This helps our customers because they don’t have to waste time with a technician having to come back time and time again because the unit was never fixed correctly the first time. It also helps our customers save time by being able to schedule service online, and not having to wait on hold for long periods all because we invested in the correct programs to make our service more efficient. We also save you the headache of having damage occur due to the repair person not having the correct protection equipment. Like our floor protectors, we only use the latest and greatest Teflon sliders to prevent any damage to your floors. Every technician has an oven lift in their truck which is specifically designed so a single service professional can pull out an oven to work on it without damaging the floors or cabinets.

Dolly for appliance repair — Lift For Oven Repair

Saving You Money

All these things put together help us save you money, when our employees are able to spend less time getting the job done right for you, we are able to give you a better estimate for the job, and who doesn’t like saving money?

Sears Appliance Repair